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T&C / Warranty

Terms and Conditions

Nicom IT Services Ltd Last Updated: 29th March 2026

Introduction

Nicom IT Services Ltd provides computer repairs, IT support, and refurbished devices to local businesses and residential customers.

By using our services, purchasing a device, or having items repaired by us, you acknowledge that you have read, understood, and agree to be bound by the terms below. We reserve the right to deny service to anyone at our discretion.

1. General Repair and Service Terms

  • Payment: Payment is due in full upon the completion of a successful repair, strictly prior to the release of the repaired machine.
  • Diagnosis Fee: A minimum diagnosis charge of £30 will apply if the customer does not accept the quotation for repair after a complete diagnosis has been performed.
  • Abandoned Property: Any property (with or without data) left with Nicom IT Services Ltd unclaimed for 6 months will be disposed of. At this time, Nicom IT Services Ltd shall have no liability to the client or any third party for the device or the data it contains.
  • Confidentiality: We agree not to disclose any information or data files supplied with, stored on, or recovered from your equipment, except to our employees who are actively working on that device (subject to confidentiality agreements) or as required by law.

2. Liability and Data Protection

  • Limited Liability: Nicom IT Services Ltd shall not be liable for any claims regarding the physical functioning of equipment/media, or the condition or existence of data on storage media supplied before, during, or after service.
  • Risk Acknowledgment: The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair. This includes risks of destruction or damage to the machine, media, or data, and the inability to repair the machine or recover data.
  • Data Loss: Nicom IT Services Ltd makes no warranty on data, express or implied, and disclaims any data warranty of any kind. We are not liable for any loss of data, revenue, or profits. It is the client’s responsibility to back up data regularly.
  • Client Responsibility: It is the responsibility of the client to thoroughly check any repair upon completion, including checking for any data issues. Any problems or data loss must be raised with us no later than 28 days after the repair.
  • Maximum Liability: In no event will our liability, including any negligence on our part, exceed the contract price paid for the specific services rendered. The sole and exclusive remedy for unsatisfactory work or data recovery shall be, at our discretion, additional attempts to recover data/repair the device, or a refund of the amount paid.

3. Warranties on Repairs

Nicom IT Services Ltd provides a 90-Day Warranty on the specific hardware components of laptops/desktops that we have repaired or replaced. This warranty does not cover software issues, viruses, or data loss.

4. Warranties on Refurbished Devices (Sales)

Unless otherwise stated, we provide a 6-Month Free Warranty on all refurbished computers and laptops, starting from the purchase date.

  • Extended Warranty: You may purchase an extended warranty for £30, which extends cover for a further 6 months from the end date of the initial warranty.

What IS Covered:

  • Hard Drives (Hardware failure only; we are not responsible for data loss).
  • RAM (Memory).
  • Motherboard.
  • USB Ports and CD/DVD RW drives.
  • Laptop Keyboards.
  • Batteries (Only if the health falls significantly below the specification listed on the original check sheet).
  • Screen faults (Only hardware failure, not accidental damage).

What IS NOT Covered (Exclusions):

  • Accidental, physical, or liquid damage (e.g., dropping the device, closing the lid on a pen, spilled drinks).
  • Peripherals (keyboards, mice, speakers, printers, scanners).
  • The outer case/shell of the PC/Laptop.
  • Operating systems, software corruption, or damage caused by viruses/malware.
  • Damage caused by failure to provide a suitable operating environment (e.g., excessive dust causing overheating).
  • Damage caused by power surges, lightning, fire, or floods.
  • Damage resulting from failure to back up your data.

Warranty Void Conditions: Your warranty will be immediately voided if the device has been taken to another person or company to attempt a repair before the warranty period ends, or if unauthorized alterations or modifications have been made.

Unrepairable Warranty Items: In the unlikely event that a device under warranty is deemed unrepairable, we will either refund the purchase price or replace it with a device of equal (or the closest available) specification. If an extended warranty was purchased, the remaining term of that warranty will also be refunded.

5. Returns and Refunds (Change of Mind)

You are welcome to return a purchased device within 30 days if you no longer want it, provided it is returned in the exact same condition and specification as it was sold to you.

  • Restocking Fee: Because we spend significant time refurbishing and checking items, all “change of mind” returns will incur a £20 restocking fee to cover the time required to re-check, securely wipe, and reset the device. This £20 will be deducted from your total refund amount.

6. Home Visits, Call-Outs, and User Error

  • User Error: Our warranties do not cover issues arising from a lack of user understanding (e.g., improper use, incorrect configuration, or failing to follow instructions).
  • Call-Out Charges for User Error: If a home visit is requested and the issue is determined to be the result of user error/lack of understanding, the visit is not covered under warranty. You will be charged our standard home visit rate. Any advice provided during such a visit is informational and not a guarantee of a specific outcome.
  • Collection and Delivery (Warranty Claims): If you have a warranty issue but cannot bring the device to our shop, we can collect and return it.
    • Within 5 miles of our premises: £5 collection fee + £5 return fee.
    • Over 5 miles: A mileage charge of 40p per mile will be added, starting from the 6th mile of the journey.
    • Warranty labor and parts remain free of charge; these fees strictly cover transit.

7. Dispute Resolution

The parties shall submit all disputes relating to this agreement (whether contract, tort, or both) to arbitration, in accordance with the rules of UK Business law.

Contact Information

Directors: Nick & Sarah Rutter Nicom IT Services Ltd 10a Homefield Road, Haverhill, Suffolk CB9 8AR Phone: 01440 703102 Email: info@nicomit.co.uk