Warranty

updated as of the 1st July 2022

STATEMENT OF WARRANTY

THIS WARRANTY AGREEMENT IS MADE BETWEEN “NICOM IT SERVICES” AND YOU THE “CUSTOMER” AS NAMED ON THE WARRANTY INFORMATION ON THE PREVIOUS PAGE.

“NICOM IT SERVICES” PROVIDES A 6 MONTH FREE WARRANTY TO ALL REFURBISHED COMPUTERS AND LAPTOPS UNLESS OTHERWISE STATED. THIS 6 MONTH WARRANTY STARTS ON THE PURCHASE DATE OF THE DEVICE. WARRANTY WILL BE VOID AFTER THE 6 MONTHS UNLESS AN EXTENDED WARRANTY HAS BEEN PURCHASED (£30 TO EXTEND WARRANTY FOR A FURTHER 6 MONTHS FROM THE END DATE OF THE INITIAL WARRANTY) WARRANTY COVERS ONLY THE COMPUTER AND LAPTOP PARTS LISTED BELOW.

WHAT IS COVERED?

  • HARD DRIVE (“NICOM IT SERVICES” ARE NOT RESPONSIBLE FOR ANY LOSS OF DATA, PLEASE ENSURE YOU BACK UP DATA REGULARLY)              
  • RAM (MEMORY)              
  • BATTERY (ONLY IF FALLS FAR BELOW THE HEALTH SPECIFIED ON THE CHECK SHEETS                  
  • MOTHERBOARD
  • USB PORTS
  • CD/DVD RW                       
  • KEYBOARD FAULT ON LAPTOPS     
  • FAULT IN THE SCREEN NOT WORKING (NOT A FAULT THAT HAS BEEN DONE BY ACCIDENT, FOR EXAMPLE CLOSING THE LAPTOP LID ONTO A PEN AND THEREFORE DAMAGING THE SCREEN).

WHAT ISN’T COVERED?

  • ACCIDENTAL OR PHYSICAL DAMAGE TO THE DEVICE OR BREAKAGES IN RELATION TO THE ACCIDENTAL OR PHYSICAL DAMAGE
  • PERIPHERALS SUCH AS KEYBOARDS AND MICE
  • SPEAKERS                         
  • CASE SHELL OF PC/LAPTOP  
  • PRINTERS              
  • SCANNERS
  • OPERATING SYSTEMS
  • DAMAGE DUE TO VIRUS/CORRUPT SOFTWARE
  • WEATHER RELATED OR THIRD-PARTY DAMAGE
  • DAMAGE TO WINDOWS/MAC OSX DUE TO VIRUS/CORRUPT SOFTWARE

EXCLUSIONS OF WARRANTY

EXCLUSIONS TO THIS WARRANTY ARE LISTED BELOW. THE DECISION AS TO WHETHER THE REPAIR/DAMAGE IS COVERED UNDER THE WARRANTY PERIOD IS AT THE DISCRETION OF “NICOM IT SERVICES”. THESE EXCLUSIONS ARE:

  • DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION OR OPERATING ENVIRONMENT FOR THE PRODUCT AND/OR ACCESSORIES (EXCESSIVE DUST AND/OR FOREIGN MATERIALS INSIDE COMPUTER UNIT CAN CAUSE OVERHEATING)
  • DAMAGE CAUSED BY IMPACT WTH OTHER OBJECTS, DROPPING, FALLS, SPILLED LIQUIDS, OR IMMERSION IN LIQUIDS
  • DAMAGE CAUSED BY A POWER SURGE OR A DISASTER SUCH AS FIRE, FLOOD, WIND, EARTHQUAKE OR LIGHTNING
  • DAMAGE CAUSED BY UNAUTHORISED ATTACHMENTS, ALTERATIONS, MODIFICATIONS OR FOREIGN OBJECTS
  • DAMAGE CAUSED BY ACCESSORIES (KEYBOARDS, MICE, PRINTERS, SCANNERS ETC)
  • DAMAGE CAUSED BY THE USE OF THE PRODUCT OR ACCESSORIES FOR PURPOSES OTHER THAN THOSE FOR WHICH THEY ARE CUSTOMARILY USED
  • DAMAGE FROM IMPROPER INSTALLATION OR MAINTENANCE
  • DAMAGE CAUSED BY ANY OTHER ABUSE, MISUSE, MISHANDLING OR MISAPPLICATION
  • ACCESSORIES OR OTHER PRODUCTS OR SERVICES OF COMPANIES OTHER THAN “NICOM IT SERVICES”
  • DAMAGE CAUSED BY PROGRAMS, DATA, VIRUSES OR OTHER FILES
  • DAMAGE RESULTING FROM FAILURE TO BACK-UP YOUR DATA OR OTHER FILES

WARRANTY WILL BE VOID IF YOUR DEVICE HAS BEEN TAKEN TO ANOTHER PERSON/COMPANY TO ATTEMPT TO FIX ANY ISSUE BEFORE THE WARRANTY PERIOD ENDS. IF THERE IS AN ISSUE, PLEASE CONTACT US AS SOON AS POSSIBLE TO ARRANGE THE RETURN OF YOUR DEVICE. IF YOU ARE UNABLE TO BRING THE DEVICE BACK TO “NICOM IT SERVICES” WE CAN COLLECT AND RETURN (WITHIN 5 MILES OF OUR PREMISES) BUT A HOME VISIT PICKUP CHARGE WILL APPLY FOR BOTH COLLECTON AND RETURN (AT £5 EACH TIME) IF 5 MILES OR MORE AWAY A MILEAGE CHARGE WILL BE ADDED (40P PER MILE) STARTING FROM THE 6TH MILE OF THE JOURNEY. WARRANTY TIME AND PARTS WILL BE PROVIDED FREE OF CHARGE WITHIN THE WARRANTY PERIOD.

YOU MUST REPORT ANY ISSUES AS SOON AS POSSIBLE. YOUR DEVICE MUST BE SEEN BY US WITHIN 28 DAYS OF THE REPORTED PROBLEM. IF WE DO NOT RECEIVE THE DEVICE BY THE 28 DAYS AND YOUR WARRANTY HAS LAPSED YOU MAY BE CHARGED TO HAVE IT REPAIRED.

WHAT IF IT CAN’T BE REPAIRED?

IN THE UNLIKELY EVENT THAT THE DEVICE IS DEEMED AS UNREPAIRABLE, WE CAN EITHER REFUND YOU THE PURCHASE PRICE OR REPLACE IT WITH ANOTHER DEVICE OF EQUAL SPECIFICATION OR THE CLOSEST SPECIFICATION THAT WE HAVE AVAILABLE. IF AN EXTENDED WARRANTY HAS BEEN PURCHASED AND YOUR DEVICE NEEDS TO BE REFUNDED, WE WILL ALSO REFUND THE REMAINING TERM OF YOUR EXTENDED WARRANTY.

WHAT IF I JUST WANT TO RETURN IT BECAUSE I DON’T NEED IT?

YOU’RE WELCOME TO RETURN A DEVICE WITHIN 30 DAYS IF YOU DO NOT WANT IT. AS LONG AS ITS RETURNED IN EXACTLY THE SAME CONDITION AND SPECIFICATION AS IT WAS SOLD TO YOU. WE SPEND A LOT OF TIME REFURBISHING ITEMS AND THE RETURNED DEVICE WILL BE SUBJECT TO THESE CHECKS. THEREFORE, ALL RETURNED DEVICES WILL INCUR A £20 RESTOCKING FEE TO COVER THE TIME TO RECHECK AND GET THE DEVICE WIPED AND RE-SET UP. THIS WILL BE DEDUCTED FROM THE REFUNDED AMOUNT.

DIRECTORS – NICK & SARAH RUTTER

NICOM IT SERVICES
8 QUEENS SQUARE
HAVERHILL, SUFFOLK CB9 9EG
01440 703102 / 07842092685
info@nicomit.co.uk